Legal
Refund Policy
This policy outlines the refund handling expectations for preorder purchases placed through Mango Farm to Home.
When refunds may apply
Refunds may be considered for verified payment failures, fulfilment breakdowns, approved issue resolutions, or other cases explicitly reviewed by support or internal operations.
Review process
Each refund case is reviewed against order status, payment status, dispatch state, and issue evidence. Some cases may qualify for partial refunds while others may qualify for full refunds.
Resolution timing
Approved refund outcomes are processed after internal verification and payment review. Resolution timing can vary based on the issue type and the operational stage of the order.